You have 14 days to change your mind
If you purchased as a consumer, you may withdraw from the contract within 14 days of the day you receive the package, without giving any reason.
How to notify us of your withdrawal
The quickest way is the Withdraw from the contract page: fill out the form and we will confirm receipt via email. Alternatively, you can write to info@ptbsport.it or use the form below. A clear statement is sufficient: to comply with the deadline, it is enough to send it before the 14 days have expired.
How to return the merchandise
Ship the products to PTB SPORT SAS, Via Budrie 52, 40017 San Giovanni in Persiceto (BO), Italy within 14 days of notifying us of your withdrawal. The cost of the return is at your expense. Use packaging that protects the product and keep the shipping receipt.
Refund
We refund the price of the products and the standard shipping costs you paid, within 14 days of receiving your withdrawal notice. If you chose Express shipping, the difference compared to standard shipping is not refunded. The refund is issued once we receive the goods or proof that you have shipped them, whichever comes first. On arrival we inspect the product: if it is used, dirty or damaged, we deduct the loss in value from the refund and send you photos. The refund is made with the same payment method used for the order, at no cost to you.
In what condition the product must be returned
You may try on the product as you would in a store to check size and fit. If the product has been used for training, soiled, scented, or damaged, you are liable for the loss in value, and we may withhold a portion of the refund. Send the product back complete with accessories and labels, in its original packaging if possible.
Excluded products
For hygienic reasons, withdrawal does not apply to mouthguards and protective cups if the sealed packaging has been opened.
Cancelling an order that has not yet shipped
Write to info@ptbsport.it or call +39 335 7164824 indicating the order number. If the package has not yet left, we will cancel the order and refund you in full.
Defective or incorrect product
If you receive a defective product or one that is different from what was ordered, write to us within 2 months of discovery with the order number and photos. In this case, the return and exchange shipping costs are covered by us.
Withdrawal form
To be filled out and sent only if you wish to withdraw from the contract.
Recipient: PTB SPORT SAS, Via Budrie 52, 40017 San Giovanni in Persiceto (BO), Italy, info@ptbsport.it
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is submitted on paper):
Date: